I Have a Problem
Problems with Call Logging
- Why Can't I Log in to the app?
- WhatsApp Calls Are Not Being Tracked
- Why are incoming calls not being logged?
- Calls are being logged with a delay
- Why are my calls not being logged?
- Why do I get a Verification Error when I log in?
- Why are only some calls being logged, but not all?
- Why do I get an error when signing up on the app?
- Why are WhatsApp calls not being logged?
- Why are My Calls Are Showing in the App But Not on the Dashboard?
Problems with Call Recording
- Why is there no audio on my call recordings?
- Why are calls not being recorded?
- Why can't I play my recordings even though I see them?
- Why did my recordings stop working after an update?
- Why does the Recorder APK show "Accessibility Service Disabled"?
- Why is my Salestrail call recording only capturing one side of the audio, and how can I fix it?
- How do I disable Play Protect to install the Salestrail APK?
Problems with Dashboard
- Why can't I access the subscription section?
- Why can I see some users' calls but not others'?
- Why does the recording appear in the app but not in the dashboard?
- I Can't See the Integrations Section
- Why does it say "In another organization" or "Wrong Organization"?
- Why does the Data file (.csv) not open correctly on Excel?
- Why can't I delete a user, and how do I manage users?
- Why is there no call data on my Salestrail Dashboard?
Problems with Integration
- Why didn't the call I replayed log?
- Why are calls logging to the wrong record?
- Why are some users' calls syncing Butwhile others' are not?
- Why does my integration keep disconnecting?
- "What does "No Match Results Found" mean?
- Recordings appear in the dashboard but not in my CRM
- My call was not logged to my CRM, how do I log it?
- Why are calls not showing in my CRM?