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Key Features That Deliver

  • Call data on inbound mobile calls – SIM & WhatsApp Business

  • A shared team queue makes sure that there are no missed calls.

  • Missed calls are displayed in real-time – You can also see how many times you tried to call back

  • Clearance is done automatically when the customer is reached.

  • Real-time call reporting for sales managerstracks calls made, rep performance, and calls that were not answered.

  • Built to support mobile-first teams in various industries, including dealerships, service providers, and businesses based on bookings.

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Why Inbound Callback Matters?

In the absence of structure, calls will either be missed or mishandled. Salestrail addresses this by providing two critical functionalities: a solution that tracks every phone call and a view that visualizes which numbers need to be called back. These tools help managers see the unanswered calls, time taken to call back, and rates of call resolution in real-time. This will maintain accountability, facilitate quicker response, and reduce opportunities lost. The outcome? Satisfied customers, less frustration, and greater efficiency in industries where all inbound calls matter.

  • Every caller gets reached; no drop-offs. After Salestrail’s Inbound Callback solution is introduced, every customer who calls the company can be contacted without anyone feeling left out.

  • You can see and get back to every missed call in real time. The system keeps a live list of all unhandled calls, both group calls and direct calls, and automatically removes an item once the customer is reached or calls back and gets through. This prevents duplicate callbacks and ensures every customer is reached.

  • You can prove accessibility with facts. Reporting is based on actual call events (inbound, outbound, missed), with daily counts of unique unhandled customers and detailed handling/ talk times. This helps make data-driven decisions to improve accessibility.

  • Fast to roll out, works with existing SIM cards and phone numbers. No need to change the operator.

Mobile-First, SaaS-Ready Design

Salestrail is an exceptional SaaS offering - no VoIP, no PBX, no hardware. It is made for teams that rely on their mobile phones for handling customer calls and want to improve phone reachability, accessibility, and call handling.

It is easy to use and dependable, with features likeautomatic call logging to CRM and tracking business calls without VoIP.

The advantages of real-time call reporting for sales managershelp teams focus on customer conversations, while your business stays focused on bringing in more profits. This is why Salestrail is pioneering the field, irrespective of the competition.

  • No lost sales due to missed calls.

  • Shared visibility eliminates multiple callbacks.

  • Automatic call logging to CRM for accuracy in records.

  • The WhatsApp call tracking app is compatible with SIM calls.

  • Easy-to-read insights through the sales rep performance dashboard.

  • Provide quicker and reliable customer service without complex configurations.

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Why Teams Trust Salestrail

  • Mobile call monitoring software for inbound customer calls both on SIM and Whatsapp

  • Sales call tracking and analytics dashboard for service level insights.

  • Accountability is identified with the sales rep performance dashboard

  • Automatic call logging to CRM, so that they are accurate with every call back.

  • Real-time call reporting for sales managers to make customer service measurable.

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“Honestly, I don't understand why everyone isn't using Salestrail. Why waste time logging calls manually when you can automate the entire process? With Salestrail, our call data flows seamlessly into HubSpot, unlocking powerful insights, and I just love that we can make calls with our regular mobile number—it's a game changer for our sales team!”
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Markus Tandefelt

“In addition to an innovative mobile application, we are very satisfied with the level of customer service and their genuine interest in responding to our requests. The best Salesforce experience so far!”
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Lauri Hyry
Salesforce user since 2010

 Previously, we did not know the exact talk time a sales manager spent on the phone with our customers. Our customer base grew by 10x during the pandemic and the telesales team grew along similar lines. It was obvious that we just couldn’t continue logging calls manually anymore”.
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Nilesh Raj
Business Manager at Airblack
"Salestrail is the kind of solution that hits you like a breath of fresh air after researching dozens of solutions, each clunkier or more expensive than the last. Making something easy to operate, integrate, and understand is incredibly challenging, and Salestrail has mastered this perfectly. It's a rare combination of simplicity and power that stands out in today's overcrowded market."
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Alex Ursu

Ready to See It in Action?

Book a demo now and find out how the Inbound Callback Solution by Salestrail turns missed calls into leads. Be quicker, monitor more, and impress customers each time.

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Platform Overview

Salestrail on iOS

Salestrail

Fredrikinkatu 33,
00120 Helsinki, Finland
Maria Sundström
Call :+358 40 768 3813
Email: maria.sundstrom@liid.com
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