<img height="1" width="1" style="display:none" src="https://q.quora.com/_/ad/4f3715cc84e84ae691b8fbf0a0529271/pixel?tag=ViewContent&amp;noscript=1">
Skip to content
  • There are no suggestions because the search field is empty.

I Can't Log In to the App

If you are unable to log in to the Salestrail app, work through the checks below.

 

Check 1: Are you using the right email address?

You must log in with the same email address you used when signing up on the Call Analytics Dashboard. If you use a different address, Salestrail will either fail to log you in or create a new separate account.

If you are not sure which email you used, log in to the Call Analytics Dashboard at callanalytics.salestrail.io/signin from a browser and check the email address shown on your profile.

Check 2: Have you signed up on the dashboard yet?

The Salestrail app requires an existing account on the Call Analytics Dashboard. If you have not signed up yet, the app will show a "Sign up required" message.

Go to callanalytics.salestrail.io/signup and complete the signup process first. If your company already has a Salestrail organisation, ask your admin for an invite link rather than signing up independently — otherwise you will create a separate organisation instead of joining your team's.

Once signed up on the dashboard, log in to the app using the same email address.

Check 3: Verification code not arriving

If you are not receiving the verification code, check your spam or junk folder first. If it is not there after a couple of minutes, try requesting it again.

If you are checking the code on the same phone you are logging in on, switch to a different device or browser to enter the code — do not leave the Salestrail app while waiting, as this can cause the login session to reset.

Check 4: Internal error or "unable to create credentials"

If you see an internal error message, clear the app's data and try again:

  1. Go to Phone Settings > Apps > Salestrail > Storage
  2. Tap Clear Data
  3. Tap Force Stop
  4. Open the app and try logging in again
  5. Type your email address manually — do not use autofill or suggestions
  6. Enter the verification code without switching away from the app

If the error persists after doing this, try again two or three times before contacting support. Some devices need more than one attempt to clear the issue fully.