I Replayed a Call But It Still Didn't Log
If you clicked Replay in the Integration Log but the call still shows a red dot, the underlying issue has not been resolved yet.
Check 1: Has the issue actually been fixed?
Replay re-attempts the same matching logic. If the reason for the original failure has not been addressed, the replay will fail for the same reason.
Hover over the red dot again after the replay — if the reason is still "No match results found," the contact has not been added to your CRM correctly. Double-check that the phone number on the contact matches exactly the number that was called, including country code and formatting.
Check 2: Did you wait long enough?
After clicking Replay, give it a minute or two before checking the result. The process is not always instantaneous.
Check 3: Is the integration still connected?
If the integration disconnected between the original call and the replay attempt, the replay will fail. Go to Dashboard > Integrations > Apps and confirm the integration is still connected.
If replay keeps failing
Contact support@liid.com with the phone number in question, the date and time of the call, and a screenshot of the Integration Log showing the current error reason.