HELP: Issues with the Call Analytics Dashboard?

If you can access the dashboard but something isn't working correctly, check out the relevant article below.

• No call data is showing on my dashboard
• I can see some users' data but not others
• My calls are showing in the app but not on the dashboard
• A user is showing as "In another organisation"
• I can't delete a user from the dashboard
• The dashboard shows the wrong organisation
• I can't access the Subscription section
• My CSV export isn't opening correctly in Excel
• The Integration Log is showing red dots
• Recordings are visible in the dashboard but not playable
• I can't see the Integrations section
• A user shows as "Unknown" or "Signup Failed" in User Management
• The permission status for a user is showing red
• I can't see my colleague's calls on the dashboard

If you have worked through everything above and it's still not working, contact support@liid.com