HELP: Issues with Call Recording
If call recording is set up but recordings aren't appearing, or recording is inconsistent, work through this guide from top to bottom. Most recording problems come down to a small number of causes.
Before you start
Call recording is Android only. If you are on iPhone, recording is not supported — this is an Apple platform restriction with no workaround. See Known Limitations for more detail.
Also confirm that call recording is included in your Salestrail subscription. Go to Dashboard > Subscription to check. If it is not included, contact support@liid.com.
Please pick the article that best fits your scenario:
- Recording appear to be happening, but there is no audio
- The Recorder APK shows "Accessibility Service Disabled" after a restart
I've worked through everything and recording is still not working
Contact support@liid.com