No WhatsApp Calls are being recorded

Check 1: Is WhatsApp call tracking enabled?

Recording requires tracking to be enabled first. Open the Salestrail app and go to Settings > Call Tracking and make sure Track WhatsApp Calls is on and the correct WhatsApp source is selected.

Check 2: Is WhatsApp recording selected?

In Settings > Recording Settings > WhatsApp Call Recording, make sure Use Salestrail Recorder is selected. The built-in recorder does not support WhatsApp recording — the APK is always required for WhatsApp.

Check 3: Is notification access granted to the Recorder APK?

WhatsApp recording relies on notification access to detect when a WhatsApp call starts. Open the Salestrail Recorder APK and tap Allow Notification Access for WhatsApp Call Recording. In the notification access list, find Salestrail Recorder and toggle it on.

Check 4: Are WhatsApp notifications turned on?

Go to Phone Settings > Notifications > WhatsApp and make sure notifications are enabled. If WhatsApp notifications are blocked, Salestrail cannot detect incoming WhatsApp calls.

Check 5: Is the Recorder APK battery optimized?

Repeat the battery optimization check for the Recorder APK. WhatsApp recording is particularly sensitive to the APK being closed between calls.