Setting Up SIM/GSM Call Recording on your Device -India, Indonesia, Russia

If your device has a built-in call recorder, which is usually the case on devices in India, Indonesia and Russia, you might be able to use the device's built in recorder as a recording source and Salestrail will just pick up the recording and store ot on the Salestrail app and in the dashboard.

To determine whether you can use your built-in recorder as a recording source, you first need to determine whether your phone uses it's native dialer or a Google dialer. If your phone has a native dialer, you will be able to use the inbuilt recorder as the source for Salestrail, but if your device has a Google dialer, you will not. This is due to the fact that the call recording storage isn't accessible on phones with Google dialers.
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Custom Dialers

 Examples,

1. Samsung (One UI Dialer)
2. Infinix (XOS dialer)
3. POCO (MIUI dialer)
4. Tecno (HiOS dialer)
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If your phone has one of the above dialers, please follow these steps in this video: https://calls.salestrail.io/BuiltInRecorderVideo or follow the steps in this link: https://www.salestrail.io/knowledge-base/call-recording-via-the-built-in-recorder

​Phones using the Google dialer

If your phone dialer that looks like any of the images below, you have a Google dialer.

For Google dialer devices, please follow the steps in this article to set up call recording on your device: https://www.salestrail.io/knowledge-base/how-to-record-your-calls-using-the-salestrail-recorder-apk

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