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Call logging on Android and iOS

What are the differences between Call logging on Android and iOS?

iOS App Limitations
  • Call Tracking Requirement: On iOS, only calls made directly from within the Salestrail app can be tracked. This means:
    • You must open the Salestrail app and initiate the call from there for it to be logged.
    • Calls made from the native iPhone dialer, recent contacts, or other third-party apps will not be tracked.
    • Incoming calls cannot be tracked as they are not initiated in the app
  • No Call Recording: Due to iOS restrictions, audio recording is not supported. Even tracked calls made from within the app will not have any audio recordings.
  • Inbound calls are not logged automatically and need to be entered manually in the Salestrail app in order to be tracked.
Android App Capabilities
  • On Android, the Salestrail app has deeper system access, enabling it to:
    • Automatically track all calls made from the native dialer- no need to open the Salestrail app before calling.
    • Capture both incoming and outgoing calls, from the Android native dialer and the Salestrail app. 
  • Call Recording: Android also supports call audio recording (subject to user permissions and device manufacturer restrictions). This includes:
    • Regular SIM/GSM mobile calls.
    • WhatsApp/WhatsApp Business voice calls, which can also be tracked and recorded.
  • Note: Do not make calls from another app such as Truecaller. Calls from other 3rd party apps will not be logged or recorded.