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Call logging on Android and iOS

What are the differences between Call logging on Android and iOS?

iOS App Limitations
  • Call Tracking Requirement: On iOS, only calls made directly from within the Salestrail app can be tracked. This means:
    • You must open the Salestrail app and initiate the call from there for it to be logged.
    • Calls made from the native iPhone dialer, recent contacts, or other third-party apps will not be tracked.
    • Incoming calls cannot be tracked as they are not initiated in the app
  • No Call Recording: Due to iOS restrictions, audio recording is not supported. Even tracked calls made from within the app will not have any audio recordings attached.
  • Manual Workflow: This requires users to adopt a slightly more manual workflow ensuring they always launch calls from the Salestrail interface for tracking purposes.
Android App Capabilities
  • Native Dialer Integration: On Android, the Salestrail app has deeper system access, enabling it to:
    • Automatically track all calls made from the native dialer—no need to open the Salestrail app before calling.
    • Capture both incoming and outgoing calls, regardless of how the call was initiated.
  • Call Recording: Android also supports call audio recording (subject to user permissions and device manufacturer restrictions). This includes:
    • Regular mobile calls.
    • WhatsApp voice calls, which can also be tracked and recorded.
  • Note: Do not make calls from another app such as Truecaller. Calls from other 3rd party apps will not be recorded.