It's true. Call recordings help them heaps in all sales activities such as taking notes in calls, reviewing their game tape, resolving disputes. And the most important thing is to learn from other reps in the team and improve.
Michael B Jordan rewatched every game he had played. Imagine what would happen if your reps did, too?
Also, you will never have to ask your prospect to repeat their problems in the next call, and that thick accent or the background noise wouldn't be a bother anymore.
43% of business and organizations record calls for training, coaching and development process
With the help of call recording software, you can monitor your team’s performance better and identify more coaching opportunities as a sales manager.
By listening to the recordings, you can point out each rep's errors or strengths, give feedback and guide them with a better sales approach.
By analyzing the recordings you will be able to
Did someone say "Manager of the year?"
Call recordings are valuable data to be shared with anyone in your team. CS for handoffs. Products for feedback and improvements. Marketing for insights & messages.
65% of businesses consider phone calls their most valuable, highest quality source of leads
Imagine yourself jotting down that complaint from a client. Then hand it over to the product team with a lengthy message to make sure they understand it correctly. While all of that can be done with just a click of the play button.
No matter which hat you are wearing in your sales team, a call recording software will do you more good than harm.
Choosing a call recording software can be a daunting task because there are thousands of them out there that come with different purposes and features.
No matter which one you choose, you wanna make sure you get the biggest bang for your buck. Consider this list of criteria below.
So why are you seeking a call recording software for call monitoring in Sales? Well of course the answer is not just to record, right? There is so much more to consider than that.
Some tools are better for sales and marketing, while others are better for training, management, monitoring, and quality assurance.
Some just need a call recording app on their business phone, while others need full-scale call center solutions with built-in call recording features.
It also depends on what types of calls you are trying to record. Some solutions only support traditional calls (from sim calls and phone lines), while others support VoIP calls (WhatsApp, Skype, Zoom, Google Meet, etc.)
Do you want every inbound and outbound call to be recorded automatically? Or would you prefer to decide when to record?
For a large-scale sales team, an automatic recording feature will probably be a better option. It saves your staff from one less thing to do during a call.
But for personal use, we do recommend keeping it manually. Because recording every single call can make your data storage bulky and hard to manage.
Live Monitoring is a crucial feature for call centers. On top of recording calls, it allows managers to listen to live conversations. This allows sales managers to give staff real-time guidance and improves call quality.
Some software offers call evaluation metrics that can analyze recordings for sentiment, conversion insights and even provide scoring grades for each call.
Security is one of the top criteria when choosing call recording software. Because these types of calls often contain sensitive information, for example, credit card info, medical info, personal details and more.
Different businesses need to comply with different industry regulations. Make sure that the software you are choosing meets the necessary regulations.
It can be something as simple as notifying the caller about being recorded and giving them the option to opt-out.
Pro tip: Some countries take privacy and security very seriously so we recommend you to research carefully before getting a call recording software.
Wanna know if it's legal to record calls in your country? Find out more here
Besides the call recording function, having access to data like the number of calls, call duration, the best time to call in the day, in the week, best sales reps, etc… can provide valuable insights for improving your sales team.
With transparent calls data tracking and analytics, companies can promote a fair, healthy working environment for remote sales teams, especially during the pandemic time.
There are apps or software that record calls coming out directly from your phone and save them as audio files.
Recording cellular calls from a phone is really the cheapest, easiest option out there for the sales team.
Because it avoids all the hassle of integrating your recording software with your telephony system, Which can cost heaps, and take your staff forever to learn to get used to.
Plus, the connection of sim/cellular calls are always stable, hence, better calls recording quality.
Most of the phone recording software and apps out there are free and you can pay a little extra (like 2$/month) to enjoy some other benefits such as call logging, dashboard analytics, better sound quality, cloud storage or even transcription.
The downside of sim/cellular call is that it might cost a little bit extra for long-distance and international calls.
Pro tip: Do you know that some Android phones such as Samsung, Huawei, etc. have free built-in automatic call recording feature?
Here's a complete guide to turn it on in more than 25 Android devices.
Voice over Internet Protocol (VoIP) is a technology that allows you to make voice calls using an Internet connection instead of a regular phone line.
Two of the most popular applications of VoIP in sales calling are computer telephony integration (CTI), softphone and video calling.
Computer telephony integration (CTI) is a technology that allows computer systems to interact with telephones and other forms of communication (i.e., email, text messaging, web messaging, live chat, fax, etc.). Modern call center solution is the most common application of CTI.
Softphone is a type of software or app that can be downloaded to your laptop or smartphone, and it gives you the ability to make and receive calls on the device.
WhatsApp, Skype, RingCentral or 8x8 are some examples of softphone software
Video calling utilizes video to transmit a live picture of the person making the call through internet connection. Some examples of video calling software are Skype, Zoom, Google Meet, Discord, etc.
VoIP calling offers some essential benefits such as click-to-dial, hosting conference calling, and life monitoring
However, recording VoIP calls in any forms can sometimes be tricky as it depends a lot on the internet connection.
If you are experiencing an unstable internet connection, the quality of the calls and the recording is also likely to be affected.
Rev Call Recorder
Rev Call Recorder is a free call recording app for iPhone. This is a simple and straightforward solution for call recording for both personal and business use cases
What sets Rev apart from other recording app is their transcription service. You can transcribe the calls with the starting rate of 80 cents per audio minute.
Some other recording features:
TapeACall Pro
TapeACall makes it easy to record calls you're already on, or calls you're about to make. Once you're done, the recordings show up instantly, ready for you to share or save.
TapeACall makes it easy to share and manage the recordings by saving them both on your app and sending you an access link to your recordings privately on the web
It's easier to share around or you can simply download your recording to your computer or upload it to a cloud storage
Some other recording features:
Salestrail
Salestrail is a call-logging software built to support small to structured sales teams by keeping track of mobile calls without the hassle of VoIP or CTI.
The solution consists of analytics, a cloud-based dashboard, and a smartphone app that automatically captures sim & WhatsApp calls to the dashboard.
Salestrail call recording feature makes it easy to record sales conversations with both automatic and manual mode.
Cube ACR
Cube ACR is a third-party call recording app designed specifically for Android users.
The app can record both cellular phone calls and VoIP calls like Skype, WhatsApp, Viber, Telegram, WeChat, LINE, Slack, Hangouts, and more.
For such a basic app, Cube ACR has surprisingly good recording quality, and you can hear both sides of the conversation.
If you want to mark an important part of the conversation, simply shake your phone, and Cube ACR will highlight that part of the call so that it’s easy to find later.
Some other recording features:
Talkdesk
Talkdesk is a cloud-based contact center solution that offers more than 20+ different features and tools for customer engagement, workforce engagement, and analytics.
Easy-to-use interface, comprehensive dashboards, and integrations with more than 25 other business tools are the strongest edges that Talkdesk offers.
Talkdesk can record voice and screen at the same time, and also allows synchronized playback of both (because two is always better than one 😉).
Some other recording features:
Aircall
Aircall is a modern cloud-based system for businesses looking for a complete phone system or call center solution.
Inbound and outbound call recording is just one of many perks that Aircall offers in its subscription plan.
If you just need a way to record calls on your existing phone system, Aircall probably won’t be the right option. Because this software is designed for businesses that need a whole new phone system.
Some other recording features:
8x8 VoIP Phone Service
8x8 is a cloud-based VoIP provides telephony solution for businesses and contact center
8x8 offers more than 70 features for calling, collaboration and mobile tools.
What really sets 8x8 apart is its cheap starting price of $12 a month, which is way lower than other competitors at the same category.
Some other features:
Callnote
Callnote is video call recording software that allows you to record Zoom, Skype, Google Hangouts, Google Meet, Viber, FaceTime, and Facebook messenger conversations.
Unlike other analytical call recording software, Callnote emphasizes more on editing recorded video calls.
Callnote offers a complete set of editing tools to highlight your content with graphics, insert titles & comments anywhere in the video.
Callnote is an amazing solution if your company needs to produce demo tutorials and instruction videos for clients.
Some other features:
Comments (3)