As a sales manager, you might agree with us that keeping sales call logs is a boring but essential step to make sure that your sales teams are on the right track, right? (If not then maybe you can take a sneak peek at our last blog to learn more about how call logs data can benefit your sales team ;).) So the next question now is what tools can you use to keep these call data and share it with my team?
Here's a list of different ways and the best call logging software you can use to keep track of all the calls your teams have made. In this article, you can take a closer look at the three dominant tools with their pros and cons.
Good old spreadsheets can also do the trick when you just start and want to save all your coins. With many cloud-based solutions nowadays like Google Drive or Onedrive, you can easily create a spreadsheet that contains all needed information about the sales calls and share it with your team.
Of course, you should make sure that all your members are in line and don’t mind spending extra time filling in the spreadsheet. Besides, 88% spreadsheet has errors so either your team has to spend lots of effort in maintaining the document or the calling data might not be that accurate.
However, this trick is better than saving the phone’s call history since your team will be able to review all data together without communicating back and forth. In case you want a suggested template for the call logs spreadsheet, click here. If you want a template for your call log note, click here. You are welcome :)!
Yes, there are apps solely for logging sales call purposes like Salestrail. By installing the call logging app, you and your mobile sales teams can easily track all the inbound and outbound calls even with normal SIMS and local carrier. Besides, no need for extra efforts from your tired salesmen to type their calls’ details after a long working day.
All you need is to install and let the app run on your smartphones. Then valuable call data will be gathered and automatically updated and shared in your system. Most call logging apps will provide a dashboard visualizing how your sales reps work with metrics like the number of calls, the average time per call and operator efficiency in real-time.
With some coins for the app besides your normal phone bill, you don’t need to worry about pushing your members to log the call data or losing the Internet connection.
Now onto the list of four best call logging apps with their prices and highlight features.
(Picture from callPlease)
(Picture from PhoneSlate)
(Picture from EasyLogger)
VoIP stands for Voice over Internet Protocol and a VoIP softphone/ desk phone is a program or an application that allows you to make and receive phone calls over the Internet. You and your sales team can install it on computers or any smart devices. VoIP solution provides a flexible solution for your call since you can access all the features of your work phones from your laptop or smartphone.
Besides, many VoIP apps nowadays have the call logging feature where you and your team can see their entire record of incoming and outgoing calls in one system. And yes, this Internet-based solution also lowers your phone bills.
However, before paying less for your phone bills, you might need to invest a small fortune in setting up the technical system of VoIP such as new VoIP phones, VoIP desktop, etc. Recently, most VoIP businesses do charge recurring costs for lending and maintaining the system instead of asking their clients for a whole lump sum at the beginning.
And yes, the technical implementation is usually complicated and might take a while to install. Also, like any software, training time and efforts should be taken into consideration to get your sales reps’ heads around the new VoIP system.
Please remember to maintain and “pray” to have a stable internet connection. Otherwise, sorry, no Internet also means no VoIP. The speed and security of the calls also depend on the Internet connection. So it might be good to ensure a strong and safe network when using a VoIP app.
Additionally, while call logging apps focus mostly on tracking and analyzing call data, most VoIP services are used for improving the quality of the call services offering modifications for the calls like call routing, call queues, waiting tone, and so on.
Still interested in VoIP solutions, you can take a look at these four well-known VoIP providers below with their price and highlight pros and cons.
(Picture from Nextiva)
(Picture from FarmhouseNetworking)
(Picture from tech.co)
Sales calls will connect you with prospects and increase their interest in your solution. And call logs contain valuable data for your team to improve the sales skills and streamline your lead-qualification process. Therefore, no matter what your budget allows, choose a method to log sales calls today and you might be surprised by just how much you can learn about your sales team. Still worry if your investment in a call logging app is worth it? You can start your free trial here.