Recommended Android Versions for Salestrail

Salestrail relies on Android system permissions and background services to log calls accurately and consistently. Because Android evolves quickly, the version of Android running on your device can have a direct impact on call logging, call recording, and integration performance.

This article explains which Android versions are considered old, which are recommended, and why keeping devices updated matters for Salestrail users.

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Why Android Version Matters

Android controls how apps can:

• Run in the background

• Access call events

• Capture call metadata such as duration and direction

• Request permissions for call logging and recording

   

Newer Android versions include stronger privacy protections and battery controls. Older versions may lack the technical support needed for modern call logging apps.

Which Android Versions Are Considered Old?

Android versions below Android 11 are generally considered outdated today.

Very old (end of life)

• Android 8 (Oreo)

• Android 9 (Pie)

• Android 10

These versions typically:

• No longer receive security updates

• Have limited compatibility with newer app requirements

• May cause unreliable background behaviour

Devices running these versions are more likely to experience missed calls, incomplete logging, or restricted functionality.

 

Android Versions That Are Ageing

Android 11

Android 11 is still usable, but it is now considered ageing.

Most apps will continue to work, but:

• Device manufacturers are reducing support

• Newer Android features are unavailable

• Background restrictions are less optimised than in newer versions

For business use, Android 11 devices may begin to show limitations over time.

 

Recommended Android Versions for Salestrail

Modern and fully supported

• Android 12

• Android 13

• Android 14

• Android 15 (latest generation)

These versions provide:

• Better stability for call logging

• Improved permission handling

• More consistent background processing

• Stronger compatibility with CRM integrations

For the best experience, Salestrail recommends Android 12 or higher.

 

Practical Guidance for Teams

If your organisation depends on reliable call tracking, logging, and syncing:

• Android 12+ is recommended

• Android 13 or 14 is ideal

• Android 11 and below may require additional troubleshooting

• Android 10 and below should be upgraded where possible

Older devices are more likely to have:

• Battery restrictions that stop background tracking

• Missing system-level support for modern call features

• Manufacturer limitations on call recording

 

Call Recording and Android Version

Call recording is heavily affected by:

• Android privacy policies

• Manufacturer restrictions

• Regional firmware rules

Some newer Samsung devices, for example, allow native SIM call recording through built-in tools, while older devices may not.

Your Android version is one factor, but device model and region also matter.

 

Keeping Devices Updated

To ensure the best Salestrail performance:

1. Keep Android updated to the latest version available

2. Update the Salestrail app regularly via the Play Store

3. Disable battery optimisation for Salestrail

4. Ensure all required permissions are granted

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Conclusion

Android version plays a major role in call logging reliability. While Salestrail supports Android 8 and above, older Android versions are more likely to experience limitations due to system restrictions and reduced manufacturer support.

For the best results, we strongly recommend using devices running Android 12 or above.